Bosch Rexroth Choosesei3 for Customer Calls

Published: May 16, 2003, By PRESS RELEASE

HOFFMAN ESTATES, IL, USA—Bosch Rexroth Corp. reports it has entered into an agreement with ei³ Corp., which Bosch (a drive and control manufacturer) says says will "provide call-receiving and forwarding functions for Bosch Rexroth's customer service center."

According to Bosch, the new service hotline provides its customers—including distributors, OEMs, and end users—in North America with around-the-clock access to service support, 365 days a year. The call center will include all Bosch Rexroth customers in the business units of electric drives and controls; industrial hydraulics, linear motion, and assembly technologies; and pneumatics, adds co.

"The 1-800-REXROTH number serves as a single point of contact for all service-related issues, leading to better and faster customer service," says Gary Blanemeyer, VP/GM of Bosch Rexroth Service Automation. "ei³ has proven itself as an effective 24/7 engineering center, and its technical expertise in process issues will improve service to our customers dramatically," he adds.

Available only to North American customers, says Bosch, the toll-free number gives callers access to a "helpful ei³ operator to gather information and seamlessly connect them to one of Bosch Rexroth's business units, Bosch Rexroth Canada or Bosch Rexroth Mexico." Bosch adds, "ei³'s speed and experience in this 'escalation,' or forwarding, process will save customers valuable time and money."

Visit Bosch Rexoth at boschrexroth-us.com. Learn more about ei³ and its services at ei3.com.