Narrow Web Press Manufacturer Mark Andy Takes Customer Support to Whole New Level

Published: March 26, 2004, By PRESS RELEASE

ST. LOUIS, MO, USA—With the recent announcement of a newly reorganized Customer Support Group, Mark Andy says now it provides 100% certified support and service "to the world's largest install base of flexo presses." The US-based manufacturer says, with this certification and its supplier entities Comco and UVTechnology, "[We] have taken support to a whole new level."

Says Mark Andy, "Using ISO-Certified Processes and Support, the recently redesigned Customer Support Group is committed to delivering the best printer and converter support in the world. This is achieved through a dedicated organization who's primary objective is providing the most complete and thorough customer support in the industry. Mark Andy delivers more than just a press, the company has upgraded their support so that every converter enjoys the 'total experience' when purchasing and installing a new Mark Andy or Comco press," adds the OEM.

Mark Andy says its Customer Support Group is made up of 100% Certified Mark Andy technicians and customer specialists, all backed by ISO 9002 certification. "Certification is earned by demonstrating to our customers and ourselves that we can deliver high quality support with guaranteed service levels. Worldwide support resources go through a rigorous validation process to reach the '100% Certified' level. The Customer Support Group continues a solid partnership for many years after an initial installation. These relationships keep our converters on the cutting-edge of technology, allowing them to respond to the needs of their customers faster than ever before. By partnering with Mark Andy and Comco, customers become more productive, profitable, and competitive."

The new Certified Customer Support Group is organized into five key areas of support, explains Mark Andy:

• Customer Specialists

  are accessible 24 hours a day, 7 days a week. Each Customer Specialist provides LIVE support to converters requiring genuine OEM parts to the thousands of presses in operation.

• The Retrofit Team

  specializes in expanding existing equipment to provide the longest life and flexibility of each machine.

• The PM Team

  focuses on preventive maintenance to assure presses are running at factory specifications.

• A Certified Technical Team

  is dedicated to installing new equipment and assisting customers with mechanical service should any problem arise.

• The Advanced Technical & Training Group

  continues to provide converters with the industry’s best educational resources from around the world. From applications expertise, to printing expertise, to pressroom optimization, the Training Group can make operations more productive.

Visit Mark Andy at markandy.com.