Label Traxx Program Aids Customer Service

Published: October 06, 2017

MILWAUKEE, WI | Label Traxx announces Siteline, a program that gives label converters’ customers the ability to access all their pertinent label business information online and place reorders from any connected device.

Company says it is the equivalent of hiring a dedicated resource to process all the administrative tasks that are keeping your customer service team from building more and deeper relationships with your customers. You cannot automate human relationships—you can remove all the menial tasks that prevent your people from having the time to build relationships. If a customer needs to look up the details of an order they placed last year for budgeting purposes—they can now do that from their mobile phone, outside of your business hours.

The company partnered with Jennifer Matt and Web2Print Experts to build Siteline because the product required a combination of deep label and packaging industry knowledge (from Label Traxx) and the expertise to build a modern, mobile-ready, solution that is said to be easy to use for the brand owners (from Web2Print Experts). The result is a cloud based, software-as-a-service, module built exclusively for Label Traxx that provides an optimal user experience for the brand owners while simultaneously interfacing with Label Traxx to automate many of the administrative tasks currently being done by your customer service team.

“For most label printers, consistent growth is mostly due to incremental increase in business from customers you already have a trusted relationship with,” says Label Traxx president Ken Meinhardt. “The customer service team, who interact with them daily, are the ones driving this business growth. It becomes key to eliminate the manual tasks they undertake—such as processing standard orders—so they are free to spend time building new opportunities with customers.”

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