QuadTech Offers Upgraded Service

Published: June 02, 2015

SUSSEX, WI | QuadTech, provider of advanced color and inspection technology for the printing industry, reports it will bolster its Service Advantage technical support agreement programs by offering enhanced features to all levels, as well as adding a new, fully comprehensive “Titanium” level.

Service Advantage is the company’s tiered structure that allows printers to choose the most cost-effective levels of service and support agreements to match budgets and business needs. The program also includes substantial discounts for software upgrades, spare parts, field service labor rates, training, 24/7/365 technical phone support, and system-specific preventive maintenance.

The new Titanium level caps customer’s annual system service budget and provides top priority remote and on-site service, including technician travel costs. Company says the comprehensive plan was created to provide printers with total peace of mind that their service needs are covered—with no budget surprises—and their overall plan contract spend is more cost-effective than purchasing service, support, spare parts, and maintenance off-contract on an as-needed basis.

Previously offered Silver, Gold, and Platinum levels have been enhanced with additional discounts, 24/7/365 technical phone support, remote services for systems on company’s ICON platform, and other added features. New “Add-on Plus+ Optional Services” are also available, reportedly designed to optimize and extend the useful life of systems and provide for a quick ROI for a limited service budget

“QuadTech’s technology is robust and well-engineered for longevity in the harsh pressroom environment,” says Glynis Grochowski, Service Business Manager for QuadTech. “When you invest in advanced automation tools, having that technology perform at its absolute peak for as long as you own it will have a huge impact on your waste savings, quality performance, and ongoing bottom line.”

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